New Zealand
Stephen’s motto is enthusiasm, entertainment and knowledge. Ask him what his job is and he will tell you “storyteller”. These attributes make Stephen a highly successful facilitator, MC and presenter. His presentations will be aimed to bring a level of thought or knowledge to help participants be more successful, in business or life.
Stephen is particularly passionate about the topics of Networking, Marketing and Customer Service.
Stephen’s career as a speaker started in 2006 and he has enjoyed the opportunity to speak to thousands of people both nationally and overseas. During his banking career of over 40 years the majority of this time was spent dealing with business owners.
Post covid he has adapted to delivering events online so has become a champion of the webinar!
Outside of work Stephen is interested in all kinds of sports, a rugby referee, fly fisherman, the outdoors and when time permits turn his hand to restoring vintage machinery.
Is Your Patient Your Number 1 Fan?
You need patients for your practice to be successful. A steady stream of them wanting to buy from you. And more importantly you want them to come back time after time. What motivates them to return to you or consider shopping elsewhere with another provider?
The session will look at solutions to turn your patients into raving fans and the key drivers for them to be your No 1 fan and advocate which in turn leads to a successful business.
The Power of Referrals
What is the cheapest form of advertising that is also the most effective? Answer: Customer referrals. We are doing it all the time -Talking about the experiences we had both good & bad with a business to others. In turn influencing their opinion of you. How do you harness the power of these conversations. We will look systems and processes, what the customer really wants, and ways to create a funnel of new business. The cost to implement is very little, the possible outcomes-Amazing.